Privacy Policy

L&S Holdco (PSS) Pty Ltd (ABN 96 701 301 340) (“we”, “us”, “our”) is committed to protecting the privacy of personal information we collect and hold. This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to this website, https://lsholdco.site, and to our business activities generally.

1. Who we are

We are a holding company providing professional support services from Perth, Western Australia. For the purposes of the APPs, we are the data controller of the personal information described in this policy.

2. The kinds of personal information we collect

Depending on how you interact with us, we may collect:

• contact details, such as your name, email address and business details;
• enquiry and correspondence details you provide through our contact or quote forms;
• information relating to services we provide, including operational and administrative records reasonably necessary for our business;
• technical information such as IP address, browser type and pages visited when you use this website.

We do not collect sensitive information (such as health information or information about racial or ethnic origin) unless it is reasonably necessary for one or more of our functions or activities, and you have consented or an exception under the APPs applies.

3. How we collect personal information

We generally collect personal information directly from you, for example when you:

• send us an email to ceo@lsholdco.site;
• submit an enquiry or quote request through this website;
• enter into an agreement with us or correspond with us in the course of business.

We may also collect information automatically through cookies and analytics tools when you browse this website. Where it is reasonable and practicable, we collect personal information only from you. If we receive personal information about you from a third party, we will handle it in accordance with the APPs.

4. Purposes for which we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information to:

• respond to enquiries and provide quotes;
• deliver, administer and manage our services;
• maintain accurate business, accounting and tax records;
• comply with applicable Australian laws, including the Corporation Act 2001 (Cth) and taxation laws;
• improve the content, performance and security of this website.

We will not use or disclose personal information for direct marketing purposes unless permitted by the APPs, and we will not sell your personal information to third parties.

5. Disclosure of personal information

We may disclose personal information to:

• professional advisers acting on our behalf, such as accountants, auditors or legal advisers;
• service providers who host our website, email or analytics platforms, some of which may be located outside Australia;
• government agencies, regulators or courts where required or authorised by law.

Where personal information is disclosed to an overseas recipient (for example, a cloud hosting provider whose servers are located overseas), we take reasonable steps to ensure the recipient does not breach the APPs in relation to that information.

6. Security of personal information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure storage practices and limiting access to personnel who need the information to perform their duties. When personal information is no longer required, and we are not required by law to retain it, we take reasonable steps to destroy or de-identify it.

7. Cookies and website analytics

This website may use cookies and similar technologies to understand how visitors use the site and to improve its performance. Cookies do not personally identify you. Most browsers allow you to refuse cookies or delete them through your browser settings; doing so may affect some functionality of the website.

8. Access to and correction of personal information

You may request access to the personal information we hold about you, and request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to your request within a reasonable period. There is generally no charge for making a request, although we may charge a reasonable fee for providing access in some circumstances. We may decline a request in limited circumstances permitted by the APPs, and where we do, we will provide written reasons.

9. Anonymity and pseudonymity

Where it is lawful and practicable, you may deal with us anonymously or under a pseudonym. However, in most cases we need at least basic contact details to respond to enquiries or provide services.

10. Complaints and privacy enquiries

If you have a question about this policy, or believe we have breached the APPs or the Privacy Act 1988 (Cth), please contact us by email at ceo@lsholdco.site. We will acknowledge your complaint, investigate it fairly and promptly, and respond to you in writing.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page with a revised date.

12. How to contact us

For any privacy-related enquiries, please email ceo@lsholdco.site, or visit our Contact page. We are located in Perth, Western Australia.

See also our Terms of Use.